Using beneficiary feedback to improve development programmes: findings from a multi-country pilot

Between 2014 and 2016, seven organisations implementing maternal and child health projects introduced beneficiary feedback mechanisms as part of a pilot to explore what makes a beneficiary feedback system effective, and whether it improves accountability or the delivery of development programmes. The pilot was funded by the UK Department for International Development and overseen by a consortium led by World Vision UK.

This briefing summarises the findings from the pilot and is intended to inform organisations and their funders about the development and implementation of feedback mechanisms.