DFID Beneficiary Feedback Mechanisms (BFM) Pilot End-point Review: Synthesis Report

This report presents findings from the end-point review of a pilot implementing beneficiary feedback mechanisms (BFM) in seven aid projects, funded via DFID’s Global Poverty Action Fund (now and hereafter referred to as UK Aid Direct).

The pilot ran from 2013 to 2016, and sought to gather evidence and practical learning on three different approaches to implementing BFMs tested across the seven pilot sites. The approaches varied in terms of whether feedback collected was solicited or unsolicited, the intended level of resources required to implement them, and level of participation by targeted users in their design/use.